7-Day Satisfaction Guarantee (Exchange & Refund Policy)

At ManyMart, we are committed to providing our valued customers with the highest quality products and the best service standard.

If you change your mind or are not satisfied with your purchase for any reason, please contact us within 7 days from the date of purchase via the following channels:

• WhatsApp: +852 6555-0218

• Email: cs@manymart.com.hk

We will assist you with your return, exchange, or refund. Returned or exchanged items must be unused and in their original packaging.

Please note: Certain orders or product categories may be subject to special return conditions, require shipping back to our warehouse, and may incur a restocking or redelivery fee, including:

• Macao orders

• Outlying Islands orders (including Cheung Chau and Lamma Island)

What should I do if I received a wrong or defective item?

We sincerely apologize for sending you an incorrect or defective product. Please contact us immediately through the channels below to arrange for an exchange or refund:

• WhatsApp: +852 6555-0218

• Email: cs@manymart.com.hk

What conditions make an item ineligible for a return, exchange, or refund?

While we strive to satisfy our customers to the fullest extent, we regret to inform you that we cannot offer returns, exchanges, or refunds under the following circumstances:

• Products that have been opened or used.

• Products missing their original packaging (e.g., tags, wrappers, boxes, etc.).

• Products purchased more than 7 days ago (calculated from the date of purchase).